Our Policies

We would love to host your special occasion in our space! To make sure all events run smoothly, please take a moment to read through our policies before booking your event.

Payment

  • Your booking is not confirmed until payment of the rental fee (or required booking deposit) has been received.

  • A separate Security & Damage Deposit is required prior to your event. This deposit is separate from the rental fee and must be paid before access to the venue is granted.

  • Additional fees may apply for extra time, damages, excessive cleaning, or violations of these terms..

Cancellations & Refunds

  • We understand that plans can change. When you book with us, that time is reserved exclusively for your event. Short-notice cancellations may prevent us from rebooking your reserved time, which is reflected in our cancellation and refund policy below.

  • More than 30 days before your rental: Payments made may be transferred to a new available date within 12 months, subject to availability.

  • 15–30 days before your rental: 50% of the rental fee is non-refundable.

  • Less than 14 days before your rental: Rental fees are non-refundable.

  • No-shows or same-day cancellations are non-refundable.

  • Security & Damage Deposits will be refunded if they have already been collected and the event does not proceed.

  • Any approved date changes are subject to venue availability and current pricing.

Weather Policy

  • Bloomhaus Events & Studio is an indoor venue and remains open during most weather conditions.

  • Refunds or cancellations will not be provided due to rain, snow, cold temperatures, smoke, or other typical weather conditions.

  • If Environment Canada or local authorities issue a travel advisory, evacuation order, or road closure that significantly impacts safe travel, Bloomhaus may, at its sole discretion, allow the booking to be rescheduled to a mutually agreed-upon date.

  • Decisions regarding rescheduling due to extreme weather are made on a case-by-case basis.

Security & Damage Deposit

A Security & Damage Deposit is required for all bookings. The deposit may be used to cover, including but not limited to:

  • Damage to the building, furniture, décor, equipment, or rental items

  • Missing or stolen items

  • Excessive cleaning beyond normal use

  • Garbage removal beyond normal expectations

  • Unauthorized use of prohibited items

  • Additional rental time beyond the contracted booking

  • Violations of venue policies

If damages exceed the deposit amount, the Client agrees to pay the remaining balance within 14 days of receiving an invoice.

Deposits will typically be returned within 5–7 business days following the event after the venue has been inspected.

Venue Use

The Client agrees to:

  • Use the venue respectfully and only for the purpose stated in the booking.

  • Ensure all guests follow venue policies.

  • Leave the venue in reasonably clean condition.

  • Remove all personal belongings before the end of the rental period.

  • Vacate the venue by the scheduled end time.

Additional rental time will be charged if the venue is not vacated on time.

Capacity

The Client agrees not to exceed the maximum occupancy established by Bloomhaus Events & Studio and applicable fire regulations. Maximum occupancy is 60 people.

Decorations

The following are not permitted unless prior written approval is obtained:

  • Nails, screws, staples, or adhesives on walls

  • Glitter or confetti

  • Smoke machines

  • Open flames (unless specifically approved)

  • Fireworks or pyrotechnics

  • Anything that may permanently damage the venue

  • Only battery-operated candles are permitted unless otherwise approved.

Cleaning

Basic cleaning is included in your rental. The Client is responsible for:

  • Removing personal belongings and decorations.

  • Placing garbage in designated bins.

  • Leaving the space in reasonably tidy condition.

  • Excessive cleaning may result in deductions from the Security & Damage Deposit.

Furniture & Equipment

  • Tables, chairs, décor, and other rental items must remain inside the building.

  • Furniture should not be dragged across the floor.

Insurance

  • Certain bookings may require proof of Event Liability Insurance prior to the event.

  • Corporate clients may be permitted to provide proof of their Commercial General Liability Insurance where applicable.

  • Bloomhaus Events & Studio reserves the right to require proof of insurance before the event.

Liability

Bloomhaus Events & Studio is not responsible for:

  • Lost, stolen, or damaged personal property

  • Injuries resulting from the negligence of the Client or guests

  • Interruptions caused by circumstances beyond our reasonable control, including power outages, severe weather, or utility failures

The Client accepts responsibility for the conduct of all guests during the rental period.

Photography & Marketing

  • Unless the Client requests otherwise in writing before the event, Bloomhaus Events & Studio may photograph the venue before or after the event for marketing purposes.

  • Personal belongings and guests will not intentionally be photographed without permission.

Right to Refuse Service

Bloomhaus Events & Studio reserves the right to end an event without refund if:

  • Venue policies are violated.

  • Illegal activities occur.

  • Guests pose a safety risk to others or the property.

  • The maximum occupancy is exceeded.

  • Property is being intentionally damaged.

If you have any questions, feel free to email us at hello@bloomhausyxe.com.